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20172104 Steve Boxall Viva Saona Sunset Walk 3878

THE NEED FOR SAFETY: Prevention protocols and COVID detection test in our hotels

It is clear that you need to feel safe. For this reason, we guarantee that we have taken all the necessary health precautions in the resorts that have already reopened.

We have implemented the POSI-Check protocol, created by CIS, which brings together one of the largest communities of experts in quality, hygiene, health and safety. CIS is the health division of Cristal International Standard which has actively collaborated with the World Health Organization (WHO) in defining standards for the protection of guests and staff in hotels.

THE 4 RESORTS WE HAVE REOPENED HAVE BEEN POSI-CHECK CERTIFIED.

The POSI-Check protocol has several aspects. While you may find it boring to read the detailed list, we want you to know that it encompasses many areas:

Increase in the frequency of cleaning actions related to food and beverages, not only in kitchens but also in warehouses; intensified cleaning of gyms, spas, kids’ club and recreational areas; use of hospital-grade disinfectants in common and high-contact areas; control of the decontamination of swimming pools according to defined procedures; control of ventilation systems and constant maintenance.

Procedures for staff, training, instructions, equipment, companies, all aimed at the safety of staff and guests. Enforcement of safe distancing.

Definition of a specific plan in the event of a possible case positive, with immediate management of the emergency.

WE HAVE ALSO MADE IT POSSIBILE TO TAKE A COVID DETECTION TEST IN OUR HOTELS BEFORE GOING HOME.

Guests may book an appointment with a doctor inside the resorts at least 24 hours in advance in order to schedule the tests.  The samples are collected in the medical centers and then taken to the local laboratories, with whom we have agreements.

VW Maya: The approximate costs for the molecular PCR test is US$154 and US$30 for the rapid antigen test.  Not available on Sundays.

VW Dominicus Beach: The molecular PCR test costs about US$76, the rapid antigen test about US$25.  Laboratories are closed on Saturdays and Sundays.

VW Tangerine: The molecular PCR test costs about US$77, the rapid antigen test about US$34. Laboratories are closed on Saturdays and Sundays.

V Samaná: The molecular PCR test costs about US$90, the rapid antigen test about US$60.  Laboratories are closed on Sundays.

WE OFFER YOU A COMPLIMENTARY HEALTH INSURANCE POLICY

The Assist policy is available exclusively to guests who book directly online at www.vivaresorts.com. Once booked, the insurance policy is automatically included. Simple as that!

The Assist policy offers a coverage of USD 10,000. It is valid at our properties from the moment of check-in to the time you check-out.

To sum it up, the policy includes:

Medical assistance in case of illness or accident.

COVID-19 test in case of symptoms and related issues

Repatriation related services (help if you need to return home)

Dental care for emergencies

Hotel expenses for convalescence

Prescription drugs

Telecare

Compensation for damage to luggage

And so much more!

The Assist policy is offered to local and international travelers residing at a distance of more than 100 km from our hotels. It is valid at all Viva Wyndham Resorts until December 31, 2021.

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