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Safe with viva

WE'VE GOT YOU COVERED

At Viva Wyndham, you can book with confidence. Across our resorts in Mexico, Dominican Republic, and the Bahamas, we’ve implemented the highest standards of health and hygiene protocols to keep you safe during your stay. And you can rest assured that when you buy direct from Viva Wyndham, you’re getting the best deal, hand’s down.

If you change your mind, that’s okay – we have a flexible cancellation policy. To ensure you have complete peace-of-mind, we also have onsite medical and emergency services.

We take care of everything, so you don’t have to worry about anything – except making the most of your all-inclusive getaway.

OUR MAIN MEASURES INCLUDE

International Hygiene Protocols

Medical Asistance / Emergency Services

Flexible Cancellation Policy

Best Price Guarantee

Online Check In

SAFE TRAVELS

At Viva Wyndham, we are committed to ensuring our guests and staff feel safe and secure. We follow a meticulous COVID-19 response protocol that incorporates the guidelines and recommendations of various trustworthy sources, such as the World Health Organization, local health departments, and the Cristal International Standards (CIS). All guests and staff are required to comply with our precautionary measures, such as social distancing, mask requirements, and more.

Our adherence to rigorous safety measures has resulted in our receiving preeminent third-party certifications, including the “Safe Travels” badge from the World Travel and Tourism Council as well as the POSI (Prevention of the Spread of Infection) Check System.

Certifications are awarded after resorts are open for business and have successfully passed a comprehensive audit.

 

CRISTAL CERTIFICATION

The following resorts are open and have received the POSICheck COVID-19 Prevention Certification:

All resorts will be audited for certification upon reopening.

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FLEXIBLE CANCELLATION POLICY

At Viva Wyndham, you can book with confidence with our flexible cancellation policy. You have the option to cancel or change the land portion of your vacation reservation without penalty up until the last minute. If you cancel or reschedule at least 72 hours (3 days) before your stay, we’ll refund 100% of your land cost.

Note: If you cancel 24-48 hours (1-2 days) before your stay, we do assess a reasonable fee (typically one night for bookings that are 7 nights or less, and 2 nights for bookings that are 7 nights or more). The rest of your land stay is refunded.

WHY IS VACATION GOOD FOR ME?

Vacations do wonders for the mind, body, and soul. Besides helping stress levels, they’re heart-healthy and can offer a better outlook on life overall. It’s time to get away, spend some time in nature, rest and unwind…

At Viva Wyndham, you can follow our social distancing guidelines while engaging in healthy outdoor activities or taking in the fresh ocean air and beauty of the tropics while enjoying our many wide-open spaces.

Did You Know?

Sun exposure is an antiseptic and antibiotic. Not only does sunlight kill bacteria, it also supports the body’s production of Vitamin D, which helps increase your resistance to disease. Our destinations offer plenty of sunlight for Vitamin D – along with a healthy dose of Vitamin Sea!

SAFE WITH VIVA - OUR WELL TRAINED TEAM

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. We will continue to update these if necessary or applicable to our protocols and procedures.

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