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Safe with viva

WE'VE GOT YOU COVERED

At Viva Wyndham, you can book with confidence. Across our resorts in Dominican Republic, Mexico and the Bahamas, we’ve implemented the highest standards of health and hygiene protocols to keep you safe during your stay. And rest assured, when you book direct thru vivaresorts.com (or our call center), you’ll not only get the best price (guaranteed), you’ll also get complimentary Hotel Assist travel insurance coverage. We even have convenient onsite PCR COVID testing at a competitive price.

If you change your mind, that’s okay – we have a flexible cancellation policy. To ensure you have complete peace-of-mind, we also have onsite medical and emergency services.

We take care of everything, so you don’t have to worry about anything – except making the most of your all-inclusive getaway

OUR MAIN MEASURES INCLUDE

Employee Training

Flexible Cancellation Policy

Doctor or Nurse Available 24/7

Temperature Checks

Travel Insurance

Social Distancing Protocols

Hygiene Checks

Protective Face Coverings & Hand Sanitizer

Controlled Resort Capacity

Deep Cleaning & Sterilization

HOTEL ASSIST INSURANCE

We’re committed to your health and well-being. That’s why, when you book at vivaresorts.com or through our call center, you automatically get Hotel Assist Travel Insurance, which is valued at $10,000 (USD) and covers you from the moment you arrive. It’s just our way of showing how much we care. So sit back, relax, and enjoy – we’ll handle the rest. Learn more.

ONSITE COVID TESTING

IMPORTANT NOTICE: COVID testing is now required for U.S. reentry (must be taken within three days of travel). Don’t worry. We have convenient, affordable onsite PCR COVID tests available at all our resorts. Viva Wyndham Resorts is also offering free antigen testing for U.S. residents who visit Dominican Republic hotels. This service, provided by the government of the Domincan Republic, but offered on-site at the hotel, starts on January 26 and will extend for 60 days. Click here for details. Please visit Guest Services upon arrival to get details on testing and scheduling to ensure your results are ready in time for your departure.

SAFE TRAVELS

At Viva Wyndham, we are committed to ensuring our guests and staff feel safe and secure. We follow a meticulous COVID-19 response protocol that incorporates the guidelines and recommendations of various trustworthy sources, such as the World Health Organization, local health departments, and the Cristal International Standards (CIS). All guests and staff are required to comply with our precautionary measures, such as social distancing, mask requirements, and more.

Our adherence to rigorous safety measures has resulted in our receiving preeminent third-party certifications, including the “Safe Travels” badge from the World Travel and Tourism Council as well as the POSI (Prevention of the Spread of Infection) Check System.

Certifications are awarded after resorts are open for business and have successfully passed a comprehensive audit.

 

CRISTAL CERTIFICATION

The following resorts are open and have received the POSICheck COVID-19 Prevention Certification:

All resorts will be audited for certification upon reopening.

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FLEXIBLE CANCELLATION POLICY

At Viva Wyndham, you can book with confidence with our flexible cancellation policy. You have the option to cancel or change the land portion of your vacation reservation without penalty up until the last minute. If you cancel or reschedule at least 72 hours (3 days) before your stay, we’ll refund 100% of your land cost.

Note: If you cancel 24-48 hours (1-2 days) before your stay, we do assess a reasonable fee (typically one night for bookings that are 7 nights or less, and 2 nights for bookings that are 7 nights or more). The rest of your land stay is refunded.

WHY IS VACATION GOOD FOR ME?

Vacations do wonders for the mind, body, and soul. Besides helping stress levels, they’re heart-healthy and can offer a better outlook on life overall. It’s time to get away, spend some time in nature, rest and unwind…

At Viva Wyndham, you can follow our social distancing guidelines while engaging in healthy outdoor activities or taking in the fresh ocean air and beauty of the tropics while enjoying our many wide-open spaces.

Did You Know?

Sun exposure is an antiseptic and antibiotic. Not only does sunlight kill bacteria, it also supports the body’s production of Vitamin D, which helps increase your resistance to disease. Our destinations offer plenty of sunlight for Vitamin D – along with a healthy dose of Vitamin Sea!

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SAFE WITH VIVA - OUR WELL TRAINED TEAM

Due to the current situation and the response from the government and health authorities, these policies are constantly developing. We will continue to update these if necessary or applicable to our protocols and procedures.

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